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Automate Your Customer ServiceWork Smarter, Not Harder
Let AI handle routine tasks while your team focuses on what matters most
Smart Routing
Automatically assign conversations to the right department or agent based on inquiry type, language, or customer segment
Time-Based Actions
Schedule automated responses during off-hours and manage customer expectations with wait-time notifications
Visitor Targeting
Trigger specific automations based on user behavior, page URL, time spent on site, or geographical location
Auto-Tagging
Automatically categorize and tag conversations based on content, helping you track common issues and trends
Language Detection
Automatically detect customer language and route to appropriate agents or trigger translated responses
Predictive Responses
AI-powered response suggestions based on historical conversation data and customer context
Visual Workflow Builder
Create complex automation workflows with our intuitive drag-and-drop builder. No coding required.
- Create conditional logic flows
- Set up custom triggers and actions
- Design conversation flows
Automation Use Cases
Pre-Chat Collection
Automatically gather customer information before starting conversations
- 1Collect visitor email and name
- 2Identify inquiry type
- 3Route to appropriate department
After-Hours Support
Maintain customer service even outside business hours
- 1Set custom offline messages
- 2Collect contact information
- 3Schedule follow-up tasks
Lead Generation
Convert visitors into leads with targeted automations
- 1Trigger based on page visits
- 2Qualify leads automatically
- 3Schedule sales team follow-up
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