Intelligent Routing &Automated Workflows
Streamline your customer support with smart routing and automated processes that ensure queries reach the right team members instantly
Setup WorkflowsHow Smart Routing Works
Query Reception
Customer inquiry is received and analyzed by AI for intent and priority
AI Processing
AI categorizes the query and determines the best routing path based on content and urgency
AI Processing
AI categorizes the query and determines the best routing path based on content and urgency
Smart Assignment
Query is automatically assigned to the most qualified available team member
Team Handling
Support team receives contextual information and suggested responses
Team Handling
Support team receives contextual information and suggested responses
Workflow Features
Powerful automation tools to streamline your support process
SLA Monitoring
Automatic tracking of response times and SLA compliance with smart alerts
Custom Routing Rules
Create sophisticated routing rules based on keywords, time, and team availability
Auto-Response
Intelligent automatic responses for common queries to reduce response time
Key Benefits
Ready to Optimize Your Workflow?
Start automating your customer support process with intelligent routing
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